Our most important aim is customer satisfaction. This is why our business is always eager to improve customer services.
Beneath our unique 10 commandments of customer satisfaction:
- strict and continuous quality control of our products
- uninterrupted enhancement and improvement of our products
- enabling of tailor-made customer demands
- continuous extension of our product portfolio
- premium pre-buy support
- easy transactions
- to hold the indicated – in most cases short – delivery period
- shipping is carried out insured and with save packaging
- free of charge after-buy service via telephone and internet
- trouble-free complaints management via telephone or our email support service
If we are not able to keep our commandments at any time you are entitled for a 5 € voucher for your next order. This rule also applies if your purchase is 3 working days later as promised.
However, if you are still not satisfied with either our products or our service please feel free to immediately contact us. We will find a solution for your problem as soon as possible!